At LAMPS AURA, we take pride in offering high-quality lighting and hardware solutions to our valued customers in the United States, Canada, Mexico, and Europe. To ensure a smooth and reliable shopping experience, we have outlined our shipping policy below:
Shipping Destination and items located
We exclusively ship to addresses within the United States, Canada, Mexico, and Europe. Your order can be shipped to any address (excluding PO boxes) in the contiguous United States, Alaska, or Hawaii. Any states with delivery restrictions will be noted on each item’s product information page. You can contact us for information about shipping to your region or country. Our factories are in China and we will ship the package to you from the Chinese factory.
Processing Time (Lighting Products)
Total Delivery Time = Handling Time + Transit Time (+ any holidays).
Handling Time:
- Regular models/products: 3 – 5 days
- Customized models/products: 12 – 15 days
Packages are delivered within 10-45 business days of your order.
- Free Shipping: 10-20 Business Days
- Priority Shipping: 7-10 Business Days
- Large/Customized Models: 30-45 Business Days
During peak seasons and holidays, processing times may be slightly extended, but we are committed to getting your order to you as quickly as possible.
Shipping Methods
We partner with proven carriers that offer insurance and tracking, including UPS, FedEx, USPS, EMS, etc. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier’s daily cut-off time and are dependent upon warehouse turnaround.
Shipping Costs
LAMPS AURA is currently in the initial promotion stage, with Sitewide Free Shipping to most countries.
- Free Shipping = $0
- Priority Shipping = $20 (Excluding customized models/products)
Order Tracking
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier’s website and use the tracking number to track your package.
If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.
If you are without an account, you can use the email address and order number via the website “INFO – Track Order” to check the tracking information.
Shipping Delays
While we strive to meet estimated delivery times, please be aware that unforeseen circumstances such as extreme weather, customs inspections or other factors may cause occasional delays. We appreciate your understanding and patience in these circumstances.
In addition, custom models take the longest to deliver, with production times of nearly 12-15 days, small models/products can be shipped by air – delivery time is 10-15 days, and large models/products will be shipped by sea – delivery time is 20-25 days.
If an event beyond our or our delivery partner’s control causes a delay in the estimated delivery date or we are unable to deliver on the original estimated date and/or time, we or our delivery partner will notify you of reasonable changes to the estimated delivery date. The product will be delivered when we deliver it to the address you provide to us. If we are unable to deliver your product within 60 days, we will:
Send you an email;
Cancel your order;
Process a refund.
Shipping Address
To ensure accurate and timely delivery, please double-check that your shipping address is correct during the checkout process. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
Please ensure the shipping address is correct when placing an order. We are not responsible for lost or misdelivered packages or costs associated with an incorrectly provided address. We cannot guarantee the successful modification of the address.If it is necessary to change an address, in every case logistics carrier will charge us a change address fee and, if the new address is not near the incorrect address, they will charge us also for the additional redelivery cost.
If you request we contact logistics carrier on your behalf to request the change, then we will send an invoice to you to pay the additional costs at the time of the change. If you make the change on your own and logistics carrier bills us separately, we will send you an invoice for that amount so that we break even. While the invoice will be charged by us, ultimately, we send the full amount to logistics carrier on your behalf. We very much appreciate your understanding that while we do our best to assume costs for any of our own mistakes, we are not able to assume the cost for mistakes outside our control.
Lost, Stolen, and Misdelivered Packages
If there is no signature requirement, logistics carriers will determine at their own discretion if an area is secure to leave a package. If there is a signature requirement, they will attempt to obtain a signature from someone at the address or nearby. If they aren’t able to obtain the signature, they may leave a door tag with further instructions. Check your tracking info for details on the latest delivery attempts.
If the light is damaged or lost due to shipping, we will send you a new light for free.
If the package is returned to the place of shipment due to Lost, Stolen, and Misdelivered Packages, we will provide re-shipment service.
Re-delivery is a paid service (we will charge your cost of shipping depending on the package size and weight of different lamps).
If a package is marked as “delivered” but cannot be located, it is likely the package is nearby or may still be on a delivery truck and is not yet lost. Typically the package will be delivered the next day. If the package still cannot be found, it is your responsibility to contact logistics carriers and request a “trace” to locate the package(s). In order to be considered for a replacement or refund, you must request a trace to confirm the package is lost, and all traces must be made within 7 days of delivery. Outside this period, we are no longer able to file a loss claim with logistics to recover the cost of the lost or stolen item.
Multiple Items
If you have ordered multiple items, they may be shipped separately to optimize delivery times and minimize potential delays.
Returns & Exchanges
For information on returns and exchanges, please refer to our Return & Refunds Policy for detailed instructions and guidelines.
At LAMPS AURA, we are committed to delivering exceptional products and ensuring your complete satisfaction. If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer support team for assistance. Thank you for choosing LAMPS AURA for all your Lighting needs.
If you have any questions, please contact us: service@www.lampsaura.com